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Download full textCarpenter, Julia; Forde, Dahlia S.; Stevens, Denise R.; Flango, Vincent; Babcock, Lisa K. – Online Submission, 2016
The Department of Veterans Affairs has an immediate problem at hand. Tens of thousands of employees are working in a high-stress work environment where fast-paced daily production requirements are critical. Employees are faced with a tremendous backlog of veterans' claims. Unfortunately, not only are the claims extremely complex, but there is…
Descriptors: Public Agencies, Government Employees, Intervention, Job Performance
Peer reviewed
Direct linkSchwarzmueller, April – Teaching of Psychology, 2011
This article details a multi-modal active learning experience to help students understand elements of social categorization. Each student in a group dynamics course observed two groups in conflict and identified examples of in-group bias, double-standard thinking, out-group homogeneity bias, law of small numbers, group attribution error, ultimate…
Descriptors: Childhood Attitudes, Active Learning, Group Dynamics, Classification
