Benchmarking is a very common real-life function occurring every moment unnoticed. It has travelled from industry to education like other quality disciplines. Initially benchmarking was used in higher education. .Now it is diffusing into other areas including TESOL (Teaching English to Speakers of Other Languages), which has yet to devise a…

Many students lack problem-solving skills. As teenagers, they tend to blame external forces or other people when something goes wrong, instead of trying to understand the root cause to prevent it from happening again. This article discusses the Lean Six Sigma methodology for problem solving, which the Board of Cooperative Educational Services in…

Customers determine whether a product fulfills their needs or satisfies them. "Quality control", then, is the process of finding out what the customer wants, along with designing, producing, delivering, and servicing the product--and ultimately satisfying the customer's expectations. For many years, people considered a product to be of good…

A major motorcycle vendor, based in the U.S. Midwest, is the world's largest custom V-Twin motorcycle manufacturer and domestically the second largest motorcycle manufacturer behind Harley-Davidson. This project describes the process used used by a K-State undergraduate distance learning student to design and develop the initial version of a…

Educational objectives, like educational quality, are contextual and evolving--they may exhibit both continuity and change. This paper capitalizes on the role of neo-institutionalism and on the contribution of Douglass North (one major representative of the neo-institutionalism trend) in identifying the institutional impact upon cognitive…

This article describes how to create an innovative learning (iLearning) organization. It begins by discussing the life cycle of knowledge in an organization, followed by a description of the theoretical foundation for iLearning. Next, the article presents an example of iLearning, followed by a description of the distributed nature of work, the…

The concept of "wicked issues", originally developed in the field of urban planning, has been taken up by design educators, architects and public health academics where the means for handling "wicked issues" has been developed through "reflective practice". In the education of teachers, whilst reflective practice has…

The marching trend of the new economic order has generated a new capsule of SIX SIGMA as a unified approach to process excellence. The tests reveal that it has transformed some of the most successful companies in the world like Motorola, GE etc. It is activated as an approach to aiming at the target by changing the culture of a company, involving…

Total Quality Management (TQM) is a poor fit with higher education and can only be made to fit by major reshaping either of TQM to a more appropriate methodology (and hence not TQM), or of higher education to an image of organisation that fits TQM. The paper revisits longstanding concerns about multiple aspects of TQM from a critical systems…

Proposes use of quality circles (QCs)--groups of employees who meet to learn and apply techniques for solving problems affecting work or workplace--to involve library employees in decision-making process and improve morale and product/service quality. Basic philosophy, establishment of QC, and QC techniques are noted. Twelve references are…

Many students find it difficult to learn the kinds of knowledge and thinking required by college or high school courses in mathematics, science, or other complex domains. Thus they often emerge with significant misconceptions, fragmented knowledge, and inadequate problem-solving skills. Most instructors or textbook authors approach their teaching…

Analysis of the typical training program provided to Japanese workers reveals a potential curriculum component that might be adopted by technology educators to teach quality control. The component focuses on the use of statistical techniques, participative problem solving, and creativity training. (CH)

Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)

The quality circle, a group of employees who meet to discuss problems and discover solutions, is receiving increasing attention in organizations concerned with quality, productivity, and morale. Based upon behavioral science concepts, the quality circle technique can be applied to a wide variety of work situations. (SK)

A former superintendent explains the value of teamwork for solving problems involving bus passes, budgets, and faculty attrition. His continuous-quality-improvement initiatives sparked creative impulses while underscoring the importance of redesigning work procedures and giving people the time and encouragement to be inventive. (MLH)