This paper develops a theoretical framework that could facilitate the application of the Autovalutazione, Valutazione periodica, Accreditamento (AVA) method in Italian universities, trying to simplify the use of this approach, and to cover the existing gap between Italy and others European academic institutions. The new competitive environment in…

Many students lack problem-solving skills. As teenagers, they tend to blame external forces or other people when something goes wrong, instead of trying to understand the root cause to prevent it from happening again. This article discusses the Lean Six Sigma methodology for problem solving, which the Board of Cooperative Educational Services in…

Customers determine whether a product fulfills their needs or satisfies them. "Quality control", then, is the process of finding out what the customer wants, along with designing, producing, delivering, and servicing the product--and ultimately satisfying the customer's expectations. For many years, people considered a product to be of good…

This article brings together the fields of action learning and operations strategy. It presents a case of action learning focused on strategic operations improvement in the extended manufacturing enterprise. As the third article in the set of explorations in this journal within the fields of action learning, operations strategy and collaborative…

Total Quality Management (TQM) is a poor fit with higher education and can only be made to fit by major reshaping either of TQM to a more appropriate methodology (and hence not TQM), or of higher education to an image of organisation that fits TQM. The paper revisits longstanding concerns about multiple aspects of TQM from a critical systems…

After joining a statewide project to encourage continuous improvement in education, the City of Burlington (New Jersey) Public Schools tackled high school attendance problems, using a seven-step process based on defining reasons for improvement, assessing the current situation, performing a cause-and-effect analysis, formulating countermeasures…

Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)

The school design process depends on open communication and the participation of various constituencies or customers. Today's architects use a variety of strategies to make sure they build the schools communities want. Describes approaches used by three architects. (MLF)

Explores the implementation of total quality management in the maintenance and operations department of an upstate New York school district. Four figures illustrate the problem-solving process. (MLF)

Describes the application of the General Purpose Utility Problem-Solving technique that was developed at the University of Technology, Sydney, to the problem experienced by a satellite university campus library where there were periodic shelving backlogs. Highlights include cluster methods, total quality management applications, and the use of…

At the American Association of School Administrators' 124th annual meeting in February 1992, participating superintendents pursued improving public schooling design to achieve the results that communities are increasingly demanding. After detailing obstacles to success, speakers laid out workable solutions involving total quality management,…

Six Sigma is an organization wide program that provides common set of goals, language, and methodology for improving the overall quality of the processes within the organization (Davis & Heineke 2004). Six Sigma main concern is for the customer. What will the customers want? Need? Six Sigma has a model that helps Sigma get implemented DMAIC model…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…

College programs winning the 1992 American Association of University Administrators awards for outstanding academic administration during times of fiscal constraint are described briefly. Awards were given for total quality management (Oregon State University), enrollment management (Indiana University), and financial management (Chaffey Community…