Implementing an enterprise-level, mission-critical software system is an infrastructure project akin to other sizable projects, such as building a school. It's costly and complex, takes a year or more to complete, requires the collaboration of many different parties, involves uncertainties, results in a long-lived asset requiring ongoing…

Institutions of higher education are embracing the role of the Internet as a medium to promote on-demand communication between faculty and students. As such, online course management systems have become an efficient and effective means of facilitating learning outside the classroom. To ensure that a course management system meets the needs and…