When it comes to project management, the IT department is typically its own worst enemy. When project requests are pushed through the budgeting process by different departments, it's up to IT to make them all work. The staff is required to be "heroic" to get the project load done. People get to work over weekends and postpone their vacations. The…

Michael J. O'Connor, the physical-plant director at Appalachian State University, is watching his staff shrink bit by bit. When people leave, he's not rehiring. There is one exception to his staffing plan, however. Despite the economic duress, he is conducting a national search for a sustainability director. The university has ambitious…