The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

The literature indicates that approximately 50% of those who seek a doctoral education complete the degree. Research indicates that persistence is one of the key issues that students struggle with and negatively impacts their ability to graduate. Other factors include the ability to maintain enrollment; topic selection; and ability to maintain a…

Organizational transformation takes time, energy, and patience. An active administrative unit, The Hub for Innovation in Learning and Technology (called simply, the Hub) engaged intentional change from its inception. The Hub aspires to help Michigan State University (MSU) "reinvent itself as a learning institution" by transforming…

What does it take to transform a large, bureaucratic institution with a fractured culture and a compliance orientation into a nurturing, collaborative, vision-directed organization? In 2017, the California Department of Education's Expanded Learning Division (after-school and summer programs) took a radically different approach by cultivating the…

When it comes to project management, the IT department is typically its own worst enemy. When project requests are pushed through the budgeting process by different departments, it's up to IT to make them all work. The staff is required to be "heroic" to get the project load done. People get to work over weekends and postpone their vacations. The…

For colleges seeking to improve student outcomes, new technologies often appear to hold the promise of transformative change. Across the country, colleges are using technological tools to enhance reform efforts related to how they teach, how they provide supports to students, and how they guide students through programs of study. In order for…

State education agencies (SEAs) are under fire and face new expectations from all sides. The federal government, state legislatures and governors, and citizens themselves are calling upon the SEA to do "more"--more to improve outcomes for students, more to close the achievement gap, and more to meet the diverse instructional needs of students.…

A series of unprecedented scandals has eroded confidence in big-time sports, increasing the appetite for change. Some critics have a tough time seeing the NCAA as a savior; they say the real problem is the NCAA structure itself, which allows athletes to generate billions of dollars for colleges while earning no compensation themselves. Mark A.…

The Illinois Board of Higher Education (IBHE) sought to evaluate the implementation of the Early Childhood Educator Preparation Program Innovation (EPPI) grant. The grantees consisted of partnerships that included community colleges, four-year institutions, and in some cases community-based entities or schools, such as Head Start programs. The…

This column explores the world of Gene, a composite CIO who leads a sizable IT organization for a top 100 university somewhere in America. The author's goal is to help him navigate the tough times ahead of higher education IT. The author peeks into Gene's daily goings-on, investigates his problems, and helps him to not only survive, but prosper.

Although scholars have scrutinized many aspects of academic life in psychology, the topic of leadership for psychology programs has remained elusive. This article describes the importance of high-quality leadership in the development of thriving psychology programs. The author offers a strategy for evaluating leaders to help provide developmental…

With the era of control ending for campus IT organizations, leaders need to learn to use some known management approaches and methods in radically different ways. In this article, the author begins with some examples of how technology change, organizational change, and contextual change are eroding centralized control over campus information…

The Social Security Disability Insurance (SSDI) program is growing at an unsustainable pace. Over the past 40 years the number of disabled worker beneficiaries has increased nearly sixfold, rising from 1.5 million in 1970 to 8.2 million in 2010. Rapid growth in the rolls has put increasing pressure on program finances. The rapid rise in SSDI…

During my 45 years as an academic, I have followed the admonition sometimes attributed to the legendary Jedi warrior Obi-Wan Kenobe that political scientists should "use [their] power for good and not for evil." In this spirit, I have devoted substantial portions of my career to public service by providing strategic advice and campaign management…

Given the current economic constraints facing the country, school districts in the U.S. have been pushed to develop annual budgets through a new lens and to accept the reality that budget adoption is a complex, political process. Whether a school district is rich or poor, growing or declining in enrollment, serving a specialized population or…