In recent years, many museums across the country have established or invested resources to implement maker programs or makerspaces for their visitors. These programs and spaces serve a variety of organizational and/or programmatic goals, but fundamentally they serve as sites of learning. Yet, despite these growing efforts, the field knows…

When librarians at Oklahoma State University (OSU) began creating services to support data intensive research they found plenty of published guidance about doing surveys and outreach to get started. However, they also found that offering the prescribed workshops and consultations didn't assure that researchers would use them. A Sparks! grant from…

This article theorizes the wait list as an underexamined vehicle of administrative burden. Wait lists are now common within the U.S. social safety net, yet little research has considered their administration. Drawing on a surprising case of Massachusetts' declining wait list for subsidized childcare, I find that administrative burdens were…

The refugee influx in the European context has challenged national systems and individual higher education institutions to develop and iterate solutions for prospective and, increasingly, enrolled university students. In the German setting, enormous federal investment has supported a robust response, though one which in several aspects lacks…

The University of Louisville guided the development of community engagement plans by its academic and administrative units to strengthen their ability to assess and improve their partnership, outreach, and engaged scholarship with community partners. Using a common template, each unit developed a process for engaging with the community, building…

Over the last several years, a growing number of cities have invested in early care and education for 3- and 4-year-old children, known as "preschool." This paper aims to aid cities in planning preschool programs by outlining a range of factors to consider. We largely do not make recommendations, but rather try to identify a range of…

This article presents a case for the benefits of knowledge exchange in the academic library. The authors define knowledge exchange and use the concept as a framework for describing a peer learning experience rooted in best digital practices education. Their partnership enabled the authors to extend their professional roles while developing…

This article provides insights into the utility of applying theories associated with the complexity sciences to engaged research. The article reflects on a 4-year health-related engagement between the University of Limpopo and the Waterberg Welfare Society in the Limpopo Province, South Africa. The introduction presents the focus of the…

As service-learning has moved from the margins to the mainstream of education, programs once led by students are now coordinated by administrators, faculty, or leadership development staff. This chapter calls for the return of student-led service.

Administrator Jennifer Stanton attempts to adopt an Electronic Health Records system at ComprehensiveCare, a multispecialty healthcare practice. Consultants from the vendor provide guidance to the organization, but do not provide that guidance in a way that the non-technical administrator understands. The project experiences escalation of…

After a prior failed adoption, ComprehensiveCare plans for a second attempt in adopting Electronic Health Records. The owner-physicians on the board of directors have replaced the administrator due in part to the missteps of the prior adoption. William Shoemaker, the new administrator, must grapple with several important decisions to provide the…

ComprehensiveCare, a multi-specialty healthcare organization, struggles to implement Electronic Health Records. The first adoption failed outright because the customizations made the system unusable. The second attempted adoption has not officially failed yet, but the system fails to live up to the expectations. It lingers on the edge of…

The federal government has a long history of investing in programs for feeding children, starting with federal aid for school lunch programs in the 1930s. Today, federal child nutrition programs support food served to children in schools and a variety of other institutional settings. The child nutrition programs support meals and snacks served to…

Academic careers and institutional reputations are closely linked with the ability to secure funding and publish work. In today's competitive environment, it is essential for research to be clearly communicated. In our experience, many researchers need assistance with communication skills, and institutions that offer professional services in…

This paper focuses on the parameters of a semester-long project called the "Do Good" project, geared towards developing small group communication skills in undergraduate students. This project highlights participation in a social engagement project that allows students to bridge concepts learned in small group communication lectures…