The planning, piloting, implementation, and evaluation of Brigham Young's telephone-operated, voice-response student registration system is described, and guidelines for developing a similar system are suggested. (MSE)

Colleges and universities are using innovative methods to improve services that affect the institution's enrollment-management function, primarily in registration and information management. Registrars' offices can also promote academic excellence by incorporating honors into transcripts, participate in student recruitment by providing timely…

Northwestern State University (Louisiana) prepared a grant proposal for a comprehensive development plan to strengthen academic support services, including automated credit articulation, desktop registration, and a telephone registration and voice response information system. Funded by Title III of the Higher Education Act of 1965, the project has…

This five-part report summarizes the development, implementation, and evaluation of an experimental advisement and registration process for new students at Glendale Community College. Part I examines the impetus for the new program in the college's desire to more effectively place students in need of developmental instruction and, then, outlines…

Recognizing the need to extend a variety of academic and student support services to its adult and commuting students, East Tennessee State University initiated a Center for Adult Programs and Services. The center, a collaborative effort of the Divisions of Academic Affairs and Student Affairs, offers a broad array of programs and services to…

The Educational Services Process Model described in this guide is made up of six interactive and interdependent elements functionally related to the common goal of student success. After part I traces the evolution of student services in the community college, part II presents 10 assumptions for planning, highlighting the need for staff…