In this paper, we will describe, justify and critique a participatory approach that we have developed in order to evaluate the success of a participatory research project that was exploring ways of making museum learning experiences more inclusive for adults who have a diverse range of access preferences. Because we were researching in a unique…

In 2020, the Brooklyn Museum Education Department, like many departments in museums across the globe, engaged in a reevaluation of its programs and priorities in light of the COVID-19 pandemic. As we reassessed what responsive programming could and should look like for our audiences, the Adult Learning Division within Education decided to…

Supported by an Institute of Museum and Library Services National Leadership Grant, Mystic Seaport Museum educators present how findings from evaluations of their teacher professional development programs challenged them to reconsider what it means to understand and support teachers' unique professional needs. Included is a discussion of what it…

Ask Dr. Discovery is an NSF-funded study addressing the need for ongoing, large-scale museum evaluation while investigating new ways to encourage museum visitors to engage deeply with museum content. To realize these aims, we are developing and implementing a mobile app with two parts: (1) a front-end virtual scientist called Dr. Discovery (Dr. D)…

In 2016, the education department at the National Building Museum offered a series of Late Night programs in conjunction with the Summer Block Party installation, ICEBERGS. The museum wanted to evaluate the programs but had limited resources to do so. In the following article, we describe the use of critical appraisal, an economic method applied…

The 50th anniversary of the creation of "Foxfire" magazine and the Foxfire Museum and Heritage Center merits the question of how that innovative program of teaching and learning influences education today. Despite its troubled history, the program continues to exist and won the 2015 Georgia Governor's Awards for the Arts and Humanities…

For museums interested in making audience research and evaluation an integral part of their operations, looking to local universities--and the expertise their faculty and students bring--can be a natural starting point. These partnerships can be mutually beneficial, giving students valuable real world experience while providing museums with…

How can history museums incorporate Science, Technology, Engineering and Math (STEM) activities while preserving their missions and identities? How do interdisciplinary experiences lead to learning? A cross-institutional exhibit development and evaluation team wrestled with these ideas as they developed "Create.Connect," an National…

Museums often evaluate various aspects of their audiences' experiences, be it what they learn from a program or how they react to an exhibition. Each museum program or exhibition has its own set of goals, which can drive what an evaluator studies and how an evaluation evolves. When designing an evaluation, data collection methods are purposefully…

This article addresses the ways in which museum practice has grown or shifted in the ways it thinks about, implements, and uses visitor research. A brief overview of the role of government policies, funders, and theorists and thinkers in the field of museum practice provides a background upon which current practitioners think about the role and…

Museums often court corporate audiences through special event rentals and development and promotional partnerships. But we rarely approach them as potential adult learners. In overlooking them, we miss the potential of reaching a large number of often novice museum participants who can gain from gallery learning and develop a relationship with our…

The economic downturn has hit everyone hard. The author's organization, the Los Angeles Opera, has completed two years of downsizing, resulting in an almost 25% reduction in staff and overall budget cutting. Change that is not "nipping and tucking," but changing the dynamic and culture of the institution. However, if the organization hadn't done…

Portfolio analysis is a simple yet powerful management tool. Programs and activities are placed on a grid with mission along one axis and financial return on the other. The four boxes of the grid (low mission, low return; high mission, low return; high return, low mission; high return, high mission) help managers identify which programs might be…

Revenue generation is a challenge faced by museums in today's economy. The authors encourage educators to take on a larger role in establishing new revenue streams. By applying Jim Collins' "Hedgehog Concept," their unique knowledge of audiences, and their strong ability to work in teams, educators can rethink what they've always done to influence…

Museum leaders around the country are in the midst of examining and changing their business models in response to new economic realities. Museum educators have an opportunity to play a leading role in this endeavor. To do so educators must understand the relationship between money and mission. For too long there has been a belief that the…