Leading organizational change can be an enticing and exciting venture for library professionals. However, unforeseen difficulties can challenge even the most enthusiastic leader. This article explores one librarian's experience with organizational change and offers practical strategies for weathering obstacles to the success of new initiatives in…

Seed libraries are a relatively new innovation in the library field, offering seeds, gardening information, and the opportunity for community and ecological engagement to members. While they are increasingly popular in public libraries, they have not yet established a foothold in academic libraries. This paper defines the nature and role of seed…

Finals week activities have become increasingly popular in academic libraries in the last few years, but what is a library to do when it is not allowed to have therapy dogs? This column examines a progression of increasingly popular activities at Michigan State University Libraries. Included is an assessment of what makes them popular, our…

The Michigan State University (MSU) Libraries' Website has a case of TMI: too much information organized by librarians for librarians. Finding relevant information about various library services, including the 24/7 Distance Learning Support Line, and access points to scholarly resources is often cumbersome, and given the limited time and staffing…

Makerspaces provide an opportunity for libraries to build upon services they already offer while reaching out to students and faculty who do not frequent the library on a daily basis. By implementing a makerspace in the campus library, the space is seen as more neutral and approachable by students and staff from all academic departments. Broadly…

Assessment and supporting data have become of increasing interest in librarianship. In this paper, we describe the development and implementation of the Northwestern University Library Acknowledgments Database tool, which gathers and documents qualitative data, as well as its component reporting function. This collaborative project and resulting…

The authors discuss the long-term accumulation of unstandardized and inaccessible content within the Libguides system and the decision-making process to create and implement a set of standards using the migration to the LibGuides2 platform as a vehicle for change. Included in the discussion are strategies for the creation of standards and…

Once limited to geographers and mapmakers, Geographic Information Systems (GIS) has taken a growing central role in information management and visualization. Geospatial services run a gamut of different products and services from Google maps to ArcGIS servers to Mobile development. Geospatial services are not new. Libraries have been writing about…

Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. There is no clear vision or purpose to the content, and numerous staff members are expected to maintain content with little guidance. Because of this, many library websites…

In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…

This article describes a process one librarian discovered and implemented as she observed the changing role of the librarian and the library. Frustration was growing due to the gradual erosion of school libraries as they struggled to remain, with electronic books, video streaming, and databases supplanting many of the physical resources in the…

Librarians might remember that day, whether it was a month ago or over ten years ago. They may have asked themselves what they needed to know, how they should do it, how they could improve it, and, if change was needed, whether they could effect change with ease or would be met with opposition? Did they go in like lambs and become lions, or learn…

This paper provides background on planning and organizational culture change in libraries and describes a grassroots planning process taking place at the Ohio State University Libraries. Now in its third phase, the process aims to create a long-term plan for the organization while fostering a more collaborative, innovative culture.

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

With information technologies' pervasive use within all departments and by all staff, libraries and library staff get their fair share of mandated projects. Knowing how to successfully operate in this kind of environment is important to the overall success of the library as a whole. What is meant by mandated project? A mandated project is a…