The U.S. Department of Education's attempt to apply quality assurance methods to its own operations is discussed in this symposium. Three presentations, including handouts, charts, and outlines, describe the quality assurance techniques and research methodologies used by the Department and present some initial results of the program. The first…

The American Camping Association 2001 National Conference at Walt Disney World draws parallels between the administration of camp programs and practices at Disney World. Seminars led by Disney managers focus on recruitment of college students, development of a corporate culture and philosophy, emphasis on environment, and quality service that…

This monograph describes program models as having a program quality support component and three chronological program components: entrance into a program, participation in a program, and re-engagement in learning. The four components that make up a program model are defined by principles. A principle describes a guiding assumption about how to…

Fiscal and programmatic controls that have been applied to different types of federal grants are described. It is suggested that a simplification of grant program structure is necessary to establish priorities and ways or controls to pursue these priorities. (CJ)

Colleges can and should do much to improve the management of financial aid offices in a time of reduced funds. Exemplary programs provide a framework for improvement, consisting of two key elements: assessment of office management needs based on the overall campus structural development and good basic management procedures. (Author/MSE)

Increasingly, budget pressures and rapid technological change are causing colleges to consider "outsourcing" for computer operations management, particularly for administrative purposes. Supporters see the trend as similar to hiring experts for other, ancillary services. Critics fear loss of control of the institution's vital computer systems.…

Systematic staff appraisal/performance management has been assumed to be an important part of quality management in higher-education institutions, but past approaches to it have had confused purposes and have made minimal contributions to enhancing institutional performance. For performance management to be relevant, it must focus on leadership of…

The clinical education program at Ferris State College, College of Optometry, and the various clinics affiliated with the college are described. To ensure quality, all individuals with the responsibility of teaching the students are faculty of Ferris State. (MLW)

The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…

This document presents the proceedings of the sixth National Monitoring Conference concerned with implementation of the Individuals with Disabilities Education Act. Introductory material describes the purpose and background of the document and the federal monitoring of states, including the Continuous Improvement Monitoring Process (CIMP) and…

A team of administrators, faculty, and students used the Total Quality Management approach to enhance weekend student life at Winthrop University (South Carolina). The process used and resulting recommendations, some of which have been implemented, are presented. The project is seen as contributing to freshman retention. (MSE)

The purpose and direction of the Office of Student Financial Aid (OSFA) quality improvement program are described. The background and context for the Pell Grant quality control (QC) design study and the meaning of QC are reviewed. The general approach to quality improvement consists of the following elements: a strategic approach that enables OSFA…

At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)

The United States Department of Education (ED), Office of Inspector General (OIG), describes in its semiannual report its provisions for audit, investigation, fraud detection and prevention, as well as other activities. The first section reviews management improvement and preventive activities including recommended changes to legislation and…

A preliminary design for a quality control (QC) system for the Pell Grant Program is proposed, based on the needs of the Office of Student Financial Assistance (OSFA). The applicability of the general design for other student aid programs administered by OSFA is also considered. The following steps included in a strategic approach to QC system…