Who 'owns' student success at an institution of higher education? Which unit is responsible for student outcomes? The answer to those questions at most universities is complicated. The evidence-based programmes, processes and interventions institutions implement to bolster student success are rarely 'communications' initiatives, but they all…

Maura Joyce's clear approach to initiating parent education is to recognize where the parents are on their own journey as parents. By listening to the parents' hopes, fears, and desired outcomes for their children acknowledges the family's perspective and brings mutuality into a shared community. Maura Joyce encourages the use of questionnaires…

Parents--whether they're biological parents, legal guardians, grandparents, or other family members who are primary caregivers--can be the most critical partners teachers have in their students' academic journeys. How can teachers build effective relationships that help students to succeed? This article provides ideas and methods that can help…

The NHS Plan, Department of Health (2000) made a commitment that patients should be able to receive copies of clinicians' letters about them as a right in order to improve communication and enable patients to participate in their care. In South Gloucestershire, the opinions of local service users with learning disabilities, their carers, and…

This article describes the Virtual Intercultural Team Tool (VITT) and discusses its processes and benefits. VIIT is a virtual platform designed with the aim of assisting European project teams to improve intercultural communication and build on their cultural diversity for effective implementation of their projects. It is a process-focused tool,…

Instructors of business and technical communication have held an ongoing interest in using client projects to give students practical experience negotiating the contingencies of workplace communication. Whereas alumni often serve as contacts for internships and job opportunities and have been identified as resources for assessing business…

The article describes the process and the findings of a Participatory Action Research (PAR) conducted with young people in Bosnia and Herzegovina (BiH) in 2003, with an aim to develop a communication strategy for the prevention of HIV/AIDS in BiH. The study was initiated and funded as part of a global UNICEF initiative bearing the same name and…