Discusses the use of questionnaires and surveys in the field of performance technology and suggests the usefulness of interviews. Provides an overview of three types of interviews that are useful to performance technologists, explains how to conduct interviews, and describes advantages and limitations of interviewing in person versus on the…

Presents 12 informal learning opportunities that human performance professionals can create for employees, including learning exchanges, conference summaries, exchanging ideas, posing questions and problems on email or bulletin boards, lunchtime programs, information sharing, recommended reading lists, vendor and consultant presentations,…

Describes the work of performance improvement specialists and presents a method for determining whether a particular person or position meets the job criteria. Discusses the attributes of being a heurist, or taking a holistic approach to problem solving. Lists 10 steps for a needs assessment and 30 characteristics of successful performance…

The ability to interpret information from any source, and increasingly visual sources, is a vital skill for all graduates in contemporary culture. The development of the skills to read visual texts and communicate that understanding requires a certain level of critical thinking and reflection, skills which can only be developed over time, through…