NORWELD's second annual report covers the year January 1, 1975 to December 31, 1975. Discussed within the report are the following programs: (1) reference; (2) media; (3) staff development; (4) public relations; and (5) administration. Objectives are given for each of the above programs. The 1975 NORWELD patron questionnaires and evaluation…

Discusses information entrepreneurs, or information brokers, and information intrapreneurship, or the establishment of fee-based information services within a library. Annotations are provided for 56 information sources that include general materials, research in these areas, and relationships with traditional reference services. (four references)…

Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web…

This report covers the period from January 1 to December 31, 1976, which was the third year of operation for NORWELD. Thirty-five public libraries and one state library agency from 12 northwestern Ohio counties participated in various degrees in the activities of this multicounty library cooperative formed in 1974. NORWELD's objectives and…

This report describes the use of videotaped lectures in the undergraduate library instruction program at the University of Nebraska at Omaha Library, outlines the structure of the program, and reviews the process of producing library-specific videotapes. The results of an informal survey to compare the videotape method of presentation with a…

This description of the implementation of online search services in a small college library focuses on the low-cost, time-conscious methods adopted for searching, publicity, the policy for determining search fees, and evaluation. Sample materials provided include a poster, online statistics, a questionnaire, and a printout. (RBF)

Describes how the Computer Database Advice Centre (CDAC) at Ealing College of Higher Education identifies potential user groups, assesses their information needs, and formulates demonstration seminars. Included is a preliminary evaluation of CDAC performance and usefulness, which is based on the demand for seminars and a user questionnaire. Costs…

Describes how the University of Toronto library addressed the problem of supporting the extensive learning of electronic-information resources required by reference and library instruction staff by organizing teams of learners who shared responsibility for leadership. Discusses responses from evaluation questionnaires. (Author/LRW)

Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…

The online search evaluation form recommended by the Machine-Assisted Reference Section Committee on Measurement and Evaluation of Service of the American Library Association is discussed. Each of the 10 questions recommended for inclusion and questions rejected as inappropriate are analyzed. Eleven references and the Search Evaluation…

Volume 2 comprises the appendices to the study reported in Volume 1. The following textual material is presented: (1) background material for the first regional meeting on reference referral in the state of California; (2) minutes and participation lists from the seven focus group meetings held from March 27 through April 23, 1986; (3) summaries…

This report contains a series of documents from, and a summary of responses to a telephone survey of, 23 research libraries. Documents and survey responses cover services to the business community by both members and nonmembers of the Association of Research Libraries (ARL). Introductory materials include a summary of relevant issues, a copy of…

This evaluative report describes the results of a program that sought to make students and faculty more aware of the library's resources, to demonstrate how to make best use of such resources, and to provide basic training for non-professional members of its staff. It is presented in three parts: (1) the report of the administrator, which…

Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…

In this annual report for 1975, an overview is provided of the activities of the Northwest Library District (NORWELD) while supported by Library Services and Construction Act funds granted by the State Library of Ohio. The programs covered are reference and interlibrary loan, media, staff development, public relations, and administration.…