Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

Examines quantitative and qualitative evaluation and analysis of Washington State Library reference activities, based on research activities of the Consortium for Public Library Innovation. Several methods of data collection for a sample day are discussed, including a user ticket and a patterns of information requests form. (Author)

Explores use of uniquely developed microcomputer programs at Purdue University Undergraduate Library which provide reference service when reference personnel are unavailable. These programs, which allow patrons to query specific subjects of interest, also generate statistical summaries used for development of library instruction programs,…

Includes three articles: the first presents rules and regulations from the "Federal Register" that focus on educational effectiveness in postsecondary institutions; the second discusses the appropriateness of various research methodologies for assessment and accountability of reference services; and the third examines data collection…

Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)

The School Library Media Services Division of the Pennsylvania Department of Education administered the operation of AdvancE as Pennsylvania's adult education clearinghouse. The goal of the project was to provide Pennsylvania's adult educators with prompt access to information and resources to help them implement the most effective administrative…

Describes creation of list of approximately 200 serials that consistently publish job openings in various disciplines and are included in University of California Davis holdings. Production, distribution, and use of the list are noted. Field and job title index, journal listings, and data collection and evaluation forms are appended. (EJS)

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…