Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

The paper describes the theory and definition of the practice of librarianship, specifically addressing how Web 2.0 technologies (tools) such as synchronous messaging, collaborative reference service and streaming media, blogs, wikis, social networks, social bookmarking tools, tagging, RSS feeds, and mashups might intimate changes and how…

Provides a brief description of Usenet, the computer network, and discusses how it may be applied in library settings. How to become a Usenet user, when to choose Usenet instead of a listserv group, and its use as a discussion and reference tool are covered. Six examples of Usenet communications are included. (nine references) (KRN)

Discussion of library reference services and the conflict between richness (complexity) of services and the reach (number of users that can be served) focuses on information technology that is used in electronic commerce and available on the Internet. Discusses changing roles of libraries and networked information environments. (Author/LRW)

This working paper documents the efforts of a professional information center (PIC) in Denver to provide resources that aid teachers and administrators in selecting software programs for varied microcomputer uses. The report outlines the development of PIC as a coordinator and clearinghouse for organizing and disseminating information on computers…

Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

Discussion of the development of a knowledge navigation system to assist users in searching a large database in a local/wide-area network environment considers the construction of navigation maps, the use of DOS and Windows, connection with electronic mail, and parallel operation with other systems such as BITNET. (28 references) (MES)

Describes the databases available to Canadian libraries through the Canadian Selective Dissemination of Information (CAN/SDI) Program: Library of Congress/MARC tapes, ERIC, Social Science Citation Index, and Psychological Abstracts. The CAN/SDI program is useful for the school librarian and teacher in the special profiles and online retrospective…

Describes development of the Atlanta-Fulton Public Library's Channel 16, the country's only library television station to produce programming 24 hours a day, 7 days a week. Use of cable television, program administration and budgeting, programming, interactive information and reference services, measuring viewer response, and publicity are…

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

Describes LibRef-L, an electronic mail-based conference that was developed to provide a forum for the discussion of library reference service issues. Networks and electronic mail are described; a profile of subscribers is given; and how to subscribe to LibRef-L is explained. (two references) (LRW)

Describes developments in Online Computer Library Center (OCLC) electronic reference services. Presents a background on networked cataloging and the initial implementation of reference services by OCLC. Discusses the introduction of OCLC FirstSearch service, which today offers access to over 65 databases, future developments in integrated…

Four articles outline problems, programing, case studies, and hardware/software selection in library use of microcomputer-based electronic bulletin board systems (BBS). Highlights include the North-Pulaski (Chicago, Illinois) BBS, features of Liverpool Public Library (New York) system, and misuse of a library BBS (obscenity, bulletin board…

This description of the reference services available at the Joseph W. England Library, Philadelphia College of Pharmacy and Science, Pennsylvania, discusses users and types of requests and focuses on the referral service utilizing faculty consultants. Sample referral questions and guidelines for referral are noted. Eight references are cited. (EJS)

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…