When Kensington and Chelsea College became a further education college, staff were offered an employee development and assistance program. Results show individuals gained skills, knowledge, and confidence; they experienced their college from a student's perspective; and their willingness to enroll sent a strong marketing message to students. (SK)

Discusses violence in the workplace and suggests a three-tier approach to dealing with violence in libraries that focuses on personnel issues: (1) preventive measures, including applicant screening, supervisory training, and employee assistance programs; (2) threat management, including policy formation and legal action; and (3) crisis/post-trauma…