As higher education settles into the 21st century, the industry is facing numerous tensions and potentially significant disruptions. From enrollment shortfalls to graduation challenges to a crisis of relevance in core curricula, the industry is being asked to transform on several fronts. One of those important transformations must be a fundamental…

"One-stop" centers are evidence of institutions' recognition of students' changing needs and habits. The centers enable students to manage all of their business in one location (mirroring somewhat the process of managing tasks in industries outside of higher education). A one-stop center moves services from a process-centered approach to…

This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)

Community colleges play a critical role in providing access to higher education for over two million Californians seeking an educational foundation that will prepare them to transfer to a four-year university or to participate in the workforce. However, community colleges have not always delivered on that promise--fewer than half of students who…

The aim of this brochure is to introduce those who are new to working with European Union funding, to the philosophy of Erasmus+ "capacity-building in higher education" projects. European Union experience of working on these types of projects will be shared. Examples of existing projects are scattered throughout the text to inspire you…

We describe the roles and duties of a director in developing an introductory actuarial program. Degree plan design, specialized exam courses, internship classes, coordination of efforts with Economics and Finance Departments, opportunities for creating a minor in actuarial mathematics, actuarial clubs, career advice, and interaction with actuarial…

Planning from a strategic perspective has been a mainstay of organizational management for decades. Founded in the private sector, strategic planning is now embraced by the nonprofit world as a catalyst for sound resource allocation, transformative decision making, and motivating staff. Student affairs professionals who think, plan, and act…

In August 2005, Hurricane Katrina, the worst natural disaster in the history of the United States, forced the fall semester closure of Tulane University in New Orleans, Louisiana. In the aftermath of this unprecedented storm, the Tulane leadership set forth a plan for renewal to secure the survival, recovery, and sustainability of the institution,…

Describes concept of market segmentation, then use of segmentation approach used by a college career planning and placement office which had the objectives of gaining a better understanding of the needs of employers looking to fill entry-level positions with marketing major graduates and collaborating more effectively with academic faculty in…

The Division of Student Affairs at the University of Michigan in Ann Arbor engaged in an iterative strategic process to create and implement a set of long-range goals. This strategic journey continues to evolve, uniting a guiding framework of strategic planning steps, a reflective process with an assessment component within each step, and a group…

Reports on the redesign and development of a counseling center at a small liberal arts college in the Southeast. Challenges discussed include inadequate funding and shortage of personnel, campus education for a better understanding of the counseling center's functions and limitations and dual role issues required by the split position of…

The University of Arizona Strategic Alternative Learning Techniques (SALT) Center is profiled. The Center provides students with learning disabilities the skills and services needed during undergraduate experiences so that success is achieved when they enter graduate or professional programs. Data associated with the success of the SALT Center are…

The structure of undergraduate advising at private institutions that offer degrees beyond the baccalaureate level is considered. Shared advising models are found to be suitable for highly selective, extensive doctoral institutions with sizeable full-time undergraduate populations and relatively basic programmatic structures. Similar but more…

This publication of the National Student Affairs Administrators in Higher Education presents members' achievements in developing exemplary programs in the year 2000. Seven programs were identified for their ability to enrich the educational experience of college students. The programs demonstrate the spirit of innovation and resourcefulness and…

The Metropolitan Campus of Cuyahoga Community College (CCC) in Ohio conducted a survey of 239 institutions belonging to the University of South Carolina's National Resource Center for the Freshman Year Experience (FYE) to identify elements of a model program that could be established at other institutions. The summary revealed five key ingredients…