This paper arises out of a research study into the online help facilities provided in popular software applications such as word processors. Its particular focus is on experimental methods of evaluating the effectiveness and usability of those facilities. Focus groups, questionnaires, and online surveys had already been used in other phases of the…

Assistive devices and assistive software make it possible for the impaired to use computers with all of its processing programs and to access the Internet. Assistive software and assistive devices are described that are specifically intended for students and adults who are blind or visually impaired, students and adults who are deaf or hard of…

This paper addresses criteria in the design and development of computer-based courseware. The term "interactive multimedia" describes both the technology and the demands placed on the user. It implies that the user becomes actively engaged with the subject, thereby improving the likelihood that net learning takes place. However, nothing…