In public services delivery, action learning is increasingly employed in the hope of improving capacity to address complex, multi-casual and "wicked" social issues to improve the lives of citizens. Yet the understanding of how and why action learning might have potential for enhancing organizational or systemic capability rarely goes…

This paper discusses the integration of information services in the Parliament of Zimbabwe (PoZ). An organizational chart of the information systems at PoZ in 1999 is provided, and each of the four departments managing information services are described, i.e., the library, the research department, public relations, and information technology. An…

Suggests that performance consultants are at their best for the benefit of clients when they assume the role of facilitator, not solver of clients' performance problems. Describes the four requirements involved in facilitation: Facilitators, Exemplary Performers, a Model, and Resources. Illustrates how to implement and use the four features of…

This paper presents several brief papers about the process of systemic change. These are: (1) Step-Up-To-Excellence: A Protocol for Navigating Whole-System Change in School Districts by Francis M. Duffy; (2) The Guidance System for Transforming Education by Charles M. Reigeluth; (3) The Schlechty Center For Leadership In School Reform by Monica…

The International Society for Performance Improvement (ISPI) President (1999-2000) reports on the State of the Profession. Part I compares the profession of human performance technology (HPT) to other professions. Part II discusses the nature of HPT and examines critical classes of variables affecting the mission of HPT. Part III illustrates…

Encourages use of case studies to introduce "real-life" engineering assignments, suggesting that they should be given in a natural order as a series. Describes three such assignments being used at the University of the West Indies. Description, analysis, and design of an existing engineering system is included. (JM)

Describes performance alignment--ensuring that all things work together in an organization to achieve its external goals--as the ultimate goal of the human performance technologist's profession. Discusses the three areas where performance is in business, three dimensions of performance alignment, and how to achieve performance alignment. (AEF)

Examines three factors contributing to organizational success: use of a systemic model to design and guide the change effort; analysis of interdependencies within the system and of the change potential; and use of communication methods to help ensure that the change will be supported. Presents characteristics of successful change efforts with…

The systematic four-step process introduced in this article lays the basic groundwork in helping an organization link all its programs and initiatives to its strategic goals. Discusses the definition and purpose of performance measurement; elements of a global performance system; and building a global performance measurement system. (AEF)

Local governments play a central role in improving the lives of children and families and in piecing together solutions to other major social, economic, environmental, and political challenges. Some ways to nurture and support systems reform activities in local governments, including those of educational systems, are explored. Systems reform can…

Provides a list of potential strategies and tactics for improving the performance of individuals, groups, and organizations. The performance technologist must be able to integrate these strategies to be successful. Lists and describes 20 categories/interventions. The process of performance technology is discussed, as well as tips for mastering…

Focusing on strategies for including technology in instruction, college services, and campus management, this Plan reviews goals for technology development at California's Cypress College (CC) from 1996 to 2000. Following a list of Campus Computer Technology Committee (CCTC) members, part 1 discusses technology development at CC, reviewing long-…

Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…

Piecemeal change to improve schooling is an approach that at its worst does more harm than good, and at its best is limited to creating pockets of good within school districts. When it comes to improving schooling in a district, however, creating pockets of good isn't good enough. Whole school systems need to be improved. This article focuses on…

In the first of a three-part series, the authors examine the origin of the organizational development movement, instrumented team learning seminars for managers, their experimental programs for industry at various locations, the development of the "managerial grid," management by objectives, behavior modification, and other approaches to…