The author, a digital access architect in the information systems department of the Orange County Library System in Florida, was given the challenge of creating a library mobile app around the 2009 holiday season. At that time, Sheri Chambers, digital content manager in the information systems department, and Debbie Moss, assistant director of the…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Discusses the concept of a paperless society and the current situation in library automation. Various applications of automation and telecommunications are addressed, and future library automation is considered. Automation at the Monroe County Public Library in Bloomington, Indiana, is described as an example. (MES)

Overview of recent developments in field of telecommunications, especially newer transmission media and equipment, highlights new information services and systems (telebanking, teleshopping, videotex); opportunities for libraries (storing material, information generation, provision of equipment, library management); reasons for adopting new…

Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)

Describes the Pacific Northwest Bibliographic Center's use of Electronic Mail Systems to transmit and receive interlibrary loan requests among the network's member libraries. Cost was determined to be minimal when compared to benefits of faster turn-around time, savings in staff time, and improved communications. (RAA)

Discusses the application of new generation, external broadband telecommunications networks to academic library reference services. Several of the prominent networks are described, a selected bibliography of 20 recent publications is provided, and addresses for obtaining further information are listed. (CLB)

This proposed project would define standards to describe in machine-readable format the information needed to create electronic "books" in a standard communications format. Proposed formats (employing the MARC structure) could be used to convert printed works to electronic forms or create original works in electronic format, and thus…

Major goals and tasks for the next three years are listed in this draft concept and guide for fostering development of library resource sharing in the Western United States and Canada. Major concepts, such as bibliographic utility and service center, are defined and 24 underlying assumptions regarding the environment for networking are set forth.…

Provides detailed description of New York University's (NYU) Bobst Library Local Area Network (LAN), which was designed and implemented by Geac Computers International technical personnel and NYU library systems staff. Definitions of terminology, why the library installed a LAN, planning, network installation, and the LAN configuration and…

This paper discusses the construction of the infrastructure for libraries' digital document telecommunications. The first section describes the topologies of the library LAN (Local Area Network) cabling system, including the main characteristics of the LAN and three classical topologies typically used with LANs, i.e., the bus, star, and ring…

This report of a conference held at University College in Dublin explores problems associated with cooperation and computer applications involved in networking. An introductory session on the theory and objectives of physical and cooperative networking by Lucy Tedd, a consultant on computer systems in libraries, is followed by Dennis Jenning's…

Discussion of factors which led Division of Library Automation, University of California, to configure its computing resources as they are now, notes distributed processing, centralized processing, machine architecture, selection of operating system, telecommunications software, software packages for online catalogs, and problems of overhead and…

This introduction to a new column on small automated library systems presents the author's credentials and discusses the topics to be considered, including automation needs of smaller libraries, microcomputer-based systems, network access, implications of automation for administration and staffing, and automation-related problems. (EA)

Explains 10 basic steps for librarians who are interested in applying for E-Rates, the Universal Service Fund financed by the telecommunications industry as part of the Telecommunications Act of 1996. Provides discounts on technology services including telecommunications services, Internet access, and internal connections for all public and some…