Systems, structures, and practices perpetuate disparities because they reinforce barriers that sort and separate students based on assumed success or failure. When students are disadvantaged in this way, the implicit message is that their learning doesn't matter. The counterpoint to these discriminatory systems is an asset-based approach, which is…

Human Performance Technology (HPT) is the applied study and practice of improving organizational performance through training and non-training interventions. For practitioners working in this area that identify themselves as an HPT practitioner, organizational training and performance (OTP) specialist, or instructional designer--offering the right…

There's no disputing that an effective, organized, and engaging onboarding program is a necessity for achieving organizational success. But are today's organizations doing a good job of rolling out the welcome mat for their new hires? Some 73 percent of responding organizations have an onboarding program in place, but only 51 percent of them feel…

The article begins with an abbreviated CV of the author and then recounts the formation of Society for the Advancement of Games and Simulation in Education and Training (SAGSET) and the early days of simulation and gaming in the United Kingdom. Four strands of elements of development are described together with the key events of the 1970s and…

Here the essentials of the expertise of managing are presented as orientation toward (ethos, stance, and gaze), knowledge about, and knowledge how-to ("know-how"). These are grounded to specific content, summarized, and then connected to a typology of managing evaluation. The orienting questions for the field are reviewed to reveal what it means…

Describes the customer service training program in the European Patent Office, which involved active listening, empathy, case studies, videobased role playing, and feedback. (SK)

The action evaluation process at a mediation agency in Dayton, Ohio, that offers the services of trained volunteers is described. Action evaluation is an integrated research and intervention methodology for helping to define, promote, and assess success in an endeavor, while using evaluation as a bridge between research and practice in ways that…

United Parcel Service's career development system takes multiple approaches: information from career discussions between supervisors and supervisees and a career planning workbook and guide is used for individual career planning, district master operating plans, and the management appraisal process. (SK)

Includes "Introduction"; "Impact of Research on Manufacturing SMEs"; "Technology Acquisition and the Changing Face of Manufacturing Industry"; "Enabling Continuous Improvement of New Product Development Processes"; "Innovation and SMEs"; "A Decision Support System for the Initiation of…

Discusses knowledge management (KM), an organizational strategy that makes best practices and ideas widely available. Defines KM and presents two case studies that illustrate how a KM perspective might influence decisions and services in corporations. Discusses what performance and training professionals bring to KM and success factors of KM. (AEF)

Provides instructional developers' (ID) insights and observations based on the experiences of a training and development organization, Sprint's University of Excellence (UE), as it evolved from a small group of 20-25 individuals in 1990 to a large business unit comprising almost 400 individuals in 1999. Discussion includes course development…

Describes a rationale, instrument, and methodology to improve the practice of organization needs analysis. The approach involves the author's "career of the organization" exercise for the trainer's use in identifying organization problems and in conceptualizing the nature of needs-analysis problem solving relating to both individual and…

Reviews the Donlevy template of four perspectives (technological, psychological, ideological, and sociological) in the field of adult education and examines in greater detail the literature authored from a technological perspective. Highlights include adult basic education; staff training and development; continuing education; human resource…

Presents an approach for linking organizational goals with media selected to deliver training. Outlines three levels of organizational assessment: systemic, performance, and training. Describes the media analysis process that considers instructional and cost- and project-constraint factors for arriving at the most appropriate delivery media. (AEF)

Describes a self-evaluative and self-sustaining management development program which has resulted in great savings, operations improvements, and organizational change in a very conservative organization. (JEG)