In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…

The Brooklyn Public Library presents information concerning its organization, goals, expenditures, utilization, services, special programs, and holdings each year in an annual report to the Mayor and City Council of New York. This collection of five reports covers the activities of the library in the fiscal years beginning in 1972, 1973, 1974,…

Explains the process of creating, implementing, and getting results from a usability study of a library Web site while spending little or no money, based on experiences at the Kansas City Public Library. Topics include how to design the test; finding volunteers to participate; and how to use the results. (LRW)

Discusses a public library system program that provides free public access to microcomputers, noting justification, objectives, equipment specifications, uses and software, staff training, policies and procedures, program implementation, and users. Eight references are listed. (EJS)

A study was undertaken in rural areas of Nova Scotia, Prince Edwards Island, and Newfoundland, Canada, to investigate public library bookmobile services in comparison to book-by-mail service. A cost/benefit analysis was done with cost data taken from accounting information and benefits information derived from a questionnaire completed by library…

Directors of Alabama's 180 public libraries and 21 library systems were surveyed to determine their use and opinions of the "1988 Standards for Public Library Service in Alabama." Replies included feedback on standards directors considered most or least helpful and suggestions for additional standards. Analysis of the responses is…

This document reports results of a study of Utah's public libraries that included four specific tasks: (1) analysis of demographic data, library use patterns, and projected demand for the next 10 years; (2) a statewide public opinion survey to determine the level of knowledge of and support for Utah's libraries; (3) facilities review, assessment…

Describes geographic information systems and the assembly of data for analysis for the Indianapolis-Marion County Public Library (Indiana). Presents examples of possible analyses: distribution of library patrons; distances patrons travel to use libraries; branch library services and characteristics of populations served; numbers of patrons served…

Examines the creation of the Internet Public Library Reference Division in the historical context of librarians' efforts to integrate the use of technologies with reference services. Discussion considers ways that librarians have successfully incorporated new technologies and makes recommendations for use of the Reference Division and Internet…

Describes how library decision-making was enhanced by a systematic study of patrons, services, and effectiveness based on the concept known as performance measures for public libraries. Improvements in the data gathering and analysis techniques are noted; also provided are survey instruments, examples of selected revised forms, and references. (SW)

Prestel is an interactive videotex system which has been available to the public in the United Kingdom since the late 1970's. Recent research funded by the British Library Research and Development Department provided public libraries with access to Prestel and monitored their reactions to the services. Aims of the trial were to promote Prestel by…

After five years of existence, a three-county regional cooperative including public libraries, a community college library, and local government agencies was evaluated to assess: (1) general library services; (2) the interlibrary loan program; (3) library user satisfaction; and (4) the need for additional statistical reporting. Existing records…

In 1993, the Phoenix Public Library's Special Needs Center conducted a needs assessment by surveying current and past library users and staff to determine what improvements in services were needed for patrons having all types of disabilities. The needs assessment process, general findings, and rewards of engaging in this project are described.…

A review of relevant library literature suggests that public library service to lesbian, gay, and bisexual people is poor. Offers ten suggestions to improve library services to these groups and discusses user studies; access, including classification and cataloging; library holdings; and social responsibility versus professional neutrality.…

Three articles consider methods of demonstrating the value of library services. The first discusses showing the relevancy of public library services at New England town meetings; the second describes ways in which the Toledo-Lucas County Public Library evaluates user satisfaction; and the third discusses justifying the value of a special library.…