Complaints are an essential tool not only to resolve student problems but also to identify patterns of widespread misconduct and take action to prevent ongoing harm to students and taxpayers. However, the current complaint landscape is complex and not well designed to serve students' needs. "Unheard Voices: The Case for Improving Higher Education Complaint Systems" takes an in-depth look at systems in the current complaints landscape, finding many are ineffective, inefficient, and undermine consumer protection efforts. [Substantial contributions to this report were made by: Debbie Cochrane, Libby Masiuk, and Ana Fung.]