Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

The purposes of this five-year Oregon State Library plan are: (1) to establish goals, priorities, objectives, and strategies for the development of library services within the state of Oregon; (2) to set forth methodologies to evaluate the success of the strategies in meeting the goals, priorities, and objectives; (3) to set policies and…

This book describes the issues that multitype library networks need to know in order to succeed in the new decade, including electronic information, restructuring, distance education, buying clubs and cooperatives, skilled workers, diversifying funding, collaboration, one-stop shopping, accountability, and extraordinary service. The book contains…

This Library Services and Technology Act Five Year Plan was prepared in compliance with Section 224 State Plans of the Library Services and Technology Act (Public Law 104-208). The goal of this plan is to assist South Carolina libraries in providing a high level of information services to all South Carolinians, regardless of the type of library…

The scholarly communication center is a comprehensive, technologically rich facility that provides users with access to technology, communications networks, information, and library materials within and beyond the library walls. Relating the experiences of planning the Scholarly Recallication Center at the New Brunswick campus of Rutgers, the…

This report summarizes the activities of the South Carolina State Library for 1998-1999. Sections include: (1) library governance and mission statement; (2) brief library history; (3) details about the organization and operations of the library, including a description of each of the six service departments, a list of library staff, highlights of…

This paper describes the increasingly dynamic involvement of information professionals in the learning and teaching process in higher education. The converged service model at the University of Birmingham (United Kingdom) is described. Established in 1995, the converged service brought the university library, computing service, television service,…

This paper describes the academic library environment in Finland, discussing increases in research funding that have not been directly evident in library budgets. It then describes the FinELib program, the National Electronic Library, which has a centralized approach to joint acquisition of electronic information resources. The key issues have…

This paper focuses on the responsiveness of libraries to user needs within the context of a changing academic environment. First, the character of the changes in the academic environment and the consequences of them for the relationship between scientific information and users are elaborated. Then, the kinds of responses needed for the adequate…

Libraries are in a process of fundamental change brought about by radical changes in technology. This paper charts the changes that have taken place over the years and makes some assumptions as to how the future will look. Barriers to increased use of technology are analyzed and detailed, including: lack of uniformity in search systems; the…

This paper outlines the efforts of the United Kingdom (UK) Joint Information Systems Committee (JISC) to help UK higher education institutions deal with the growing diversity of information resources. These efforts are based on two strands: the Electronic Libraries Program and the development of the JISC collections. These strands are now coming…

This document outlines the Alaska State Plan for 1998-2002 prepared in accordance with the Library Services and Technology Act. The overall goal of the State Library program is to assure access for all Alaskans to the library resources necessary to meet informational, educational, cultural, and recreational needs. Population characteristics…

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

University of Akron administrators recognized that the library was the primary information resource on campus and the Web was another form of information. Previously, responsibility for Web development and policy passed between various committees and subcommittees. This article describes the implementation of a university Webmaster within the…

Describes how a historic church building in New Woodstock, New York was converted into a full-service modern library. Discusses community support and patron involvement in the project, the design plan which retained the historical integrity and satisfied modern requirements, funding from local contributions, spatial arrangements, and provisions…