As funds for supporting library and information services dwindle, librarians are beginning to recognize the value of evaluating and justifying their library in terms that the decision makers--those who control the budgets--understand. This book offers proven techniques for implementing a program that both promotes information services and dispels…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

This paper presents a method for creating school libraries through the production of materials by the students themselves. Purposes of the project are to promote literacy in elementary and secondary schools through opportunities for students to read and write and to encourage the creation of school libraries where none exists. Teachers are shown…

Strengthening technology in Louisiana's public libraries will support equitable and convenient access to electronic information resources for all citizens at library sites, in homes, and in business. The plan presented in this document is intended to enhance and expand technology in the state's public libraries. After discussion of the crucial…

This paper describes the experiences with marketing, a new concept at the Library at the University of South Africa (Unisa), which is the largest university in South Africa and one of the largest distance education institutions in the world. Following a discussion of marketing of the tertiary library and the service marketing triangle…

This paper presents a Knowledge Sharing project at the Aarhus School of Business (Denmark). As a result of a close cooperation between the Faculty of Modern Languages and the Library of the Aarhus School of Business, a Learning Resource Centre (LRC) is being established. The LRC serves as an exploratorium for the development and testing of new…

Describes the renovation of the Horace Greeley High School library (Chappaqua, New York). Discusses initial planning; costs; teachers' use of the library; new technology and the blending of print resources; and the appeal of the facility for students. Sidebars highlight the lighting design and renovation goals for the media specialist and…

When the Johnson County Library (Shawnee Mission, Kansas) went the extra mile to comply with the Americans with Disabilities Act (ADA), an intensive program of building modification, new equipment acquisition, staff education, and community-awareness promotion was the result. A Disabilities Awareness Month was also launched. (AEF)

The creation of an information technology center at the University of Oregon Science Library is described. Goals included providing access to Internet-based resources and multimedia software, platforms for running science-oriented software, and resources so students can create multimedia materials. A mixed-lab platform was created with Unix-based…

Presents results of a report on development trends in librarianship and schools of library and information science in the Neue Bundeslander of the Federal Republic of Germany. Discusses political, economic, and technical factors; cites specific changes in public, union, university, scientific, and special libraries; and reviews trends in library…

Examines new guidelines for library media programs developed by the American Association of School Librarians and the Association for Educational Communications and Technology. Discusses future developments, mission statements, the relationship of information use to standards, the dimensions of library services, and the role of the library media…

Under the Library Services and Construction Act, the InfoPeople project was created allowing 182 California public libraries to receive Internet workstations. This article discusses guidelines for grant application for this project, the relationship between participating libraries and their communities, workstation equipment, access to the…

Describes a project at the Denver Public Library (Colorado) called "Kid's Catalog" that involved creating a child-oriented online catalog with a graphical user interface. The catalog's software is designed to search, make cognitive links, and present a list of materials. Research was conducted at the library and three elementary schools…

Discusses the development of Nigerian federal universities and their libraries. Topics include library funding; the Nigerian economic crisis and the university library system; rationale for the World Bank Federal Universities Adjustment Loan Project that was used for library materials, staff development, and equipment; and problems with the…

Twelve articles describe new library buildings in Illinois and address various aspects of library construction. Highlights include public, special, academic, and school libraries; library design and historic preservation; Carnegie libraries; handicapped accessibility, including the Americans with Disabilities Act; construction considerations; and…