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Direct linkJanis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Download full textHarris, Ranida; Wedel, Thomas L. – Information Systems Education Journal, 2021
Case studies allow for in-depth exploration of multi-faceted issues found in real world information system development projects. The TheatreWorks of Southern Indiana case examines the requirements of a local community theatre group as it strives to incorporate and leverage database technology in a unique non-profit performing arts setting.
Descriptors: Theater Arts, Community Programs, Theaters, Database Design
James Van Loon; Shawn McCann – Journal of Electronic Resources Librarianship, 2024
Academic libraries must provide accessible electronic and information technology to patrons using assistive technology to access library materials. Accessibility of scholarly material is particularly important in the STEM disciplines, where attrition rates of students with disabilities is higher than in other fields. In this study, the…
Descriptors: Academic Libraries, STEM Education, Accessibility (for Disabled), Bibliographic Databases
Reinicke, Bryan; Baker, Elizabeth; Toothman, Callie – Information Systems Education Journal, 2018
Professors teaching cyber security classes often face challenges when developing workshops for their students: How does one quickly and efficiently configure and deploy an operating system for a temporary learning/testing environment? Faculty teaching these classes spend countless hours installing, configuring and deploying multiple system…
Descriptors: Computer Security, Information Security, Computer Simulation, Workshops
Grooms, James; Kline, Douglas; Cummings, Jeffrey – Information Systems Education Journal, 2016
Capstones have become an integral part of many information systems programs, both at the undergraduate and graduate level. One of the challenges can be tracking the process from the start of the capstone to completion. This paper describes the analysis, design and implementation of a web application for the approval workflow of a master's program…
Descriptors: Student Projects, Information Systems, Masters Theses, Management Information Systems
Kristensen, Terje – International Association for Development of the Information Society, 2016
An E-learning system based on a multi-agent (MAS) architecture combined with the Dynamic Content Manager (DCM) model of E-learning, is presented. We discuss the benefits of using such a multi-agent architecture. Finally, the MAS architecture is compared with a pure service-oriented architecture (SOA). This MAS architecture may also be used within…
Descriptors: Intelligent Tutoring Systems, Electronic Learning, Database Management Systems, Courseware
