J. Linda Williams was coordinator of school library services for Anne Arundel County Public Schools prior to her retirement. She served as AASL President 2005-2006 and is also a past president of the Maryland Association of School Librarians. Looking back on her 2005-2006 term as AASL President, Williams writes that she feels that particular year…

In Fall 2014 the University of Maryland Libraries launched a textbook reserves program to help relieve the burden of high textbook costs on students. Although its initial performance was lackluster, workflow refinements and expanded promotion greatly improved usage, resulting in a tenfold increase in circulation and expansion of the program. This…

High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

There have been multiple calls to support more systematic approaches to addressing the needs of multilingual students in social studies. In this action research study, the authors point to the Maryland Humanities Inquiry Kits, which provide an example of how to leverage digital history resources in the multilingual classroom for a culturally and…

Drawing on the author's experience as an information professional for individuals with disabilities, this article discusses the challenges faced by both library users and staff in obtaining and providing information to this community. It poses four questions: Where do individuals with disabilities fit into diversity studies? Do individuals with…

Many libraries have disaster recovery plans, but not all have prevention and action plans to prepare for an emergency in advance. This article presents the author's review of the prevention and action plans of several libraries: (1) Evergreen State College; (2) Interlochen Public Library; (3) University of Maryland, Baltimore-Marshall Law Library;…

The Harry and Jeanette Weinberg Foundation has partnered with Baltimore Education Research Consortium (BERC) to complete a series of reports examining the implementation and impact of the Baltimore Elementary and Middle School Library Project (Library Project). This report on the first year of the project examines the experiences of the…

This paper examines the experience of one institution, the University of Maryland Libraries, as it made organizational efforts to harness existing workflows and to capture digitization done in the course of responding to patron requests. By examining the way this organization adjusted its existing workflows to put in place more systematic methods…

Teams play an important role in the University of Maryland (UM) Libraries. Since 1998, teams and collaborative teamwork have become the way librarians address the myriad of issues affecting the needs of UM's faculty, students, and staff. There has been much change in the UM Libraries over the past nine years, and the development is ongoing.…

Many futurists envision that the development of information technology will greatly impact the libraries of tomorrow. In response to this prediction, the Montgomery County (Maryland) Department of Public Libraries conducted a study of key trends and issues that the Montgomery County Public Libraries (MCPL) must consider if they are to remain a…

Several trends have come together to intensify interest in how public libraries might best support the interests and needs of youth in their communities. This study reports on findings from the Public Libraries as Partners in Youth Development (PLPYD) Initiative, a four-year, nine-site initiative funded by the Wallace Foundation to develop…

Future school library media specialists will serve as information consultants to students and teachers and as gatekeepers to new information technologies and resources. School information services will provide easy access to local, regional, and national collections. Two high schools in Maryland and suburban Chicago are experimenting with…

A quantitative study of a university chat reference service (online synchronous) addresses the following research questions: (1) What types of questions are being asked? (2) Who is asking the questions of the service? and (3) Did the customers get correct answers to their questions? All the transcripts (351) from January through August 2002 were…

In April 2005, the University of Maryland Libraries launched "ArchivesUM" (www.lib.umd.edu/archivesum), an online database of finding aids for manuscript and archival collections using Encoded Archival Description (EAD). "ArchivesUM," however, is only the publicly available end-product of a much larger project-an integrated…