This study focuses on the planning necessary to support library instruction for an online public access catalog in an academic library. The installation of an online catalog is viewed as an opportunity for librarians to teach effective use of the library catalog. The project report consists of a review of the literature pertaining to the…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Points out some of the library media center policies that have changed because of technology. Highlights include the following: standards-based policies, legal issues, key American Library Association policies from the 1998 Information Power guidelines, suggestions for creating policies, and adoption of policies by the appropriate governing body.…

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

In 1967 the School of Library and Information Services of the University of Maryland received a grant from the U.S. Office of Education for a demonstration project to prepare students for service to socially and economically disadvantaged groups. The innovative core of this program was a laboratory library located in one of the black ghettos of…

Describes a pilot project in which the Alameda County Library system trained volunteers to present book talks at elementary and junior high schools. The objectives, methods, and success of the training program are discussed, and an address for obtaining a manual and training tapes is provided. (CLB)

Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)

The 17 short pieces in this guide advise librarians how to enhance the profile of their organizations through increased interest in the media and more visible involvement in the community, and how to address budgeting, planning, and evaluating a public relations program. Fourteen rules of thumb for preparing and using news releases are described…

This evaluation instrument, designed to be used in self evaluation or outside evaluation of intermediate or regional educational unit media services, is based on a philosophy of "best professional judgment" supported by collected evidence. Data collection techniques are flexible and results go through several independent judgments before…

This evaluative report describes the results of a program that sought to make students and faculty more aware of the library's resources, to demonstrate how to make best use of such resources, and to provide basic training for non-professional members of its staff. It is presented in three parts: (1) the report of the administrator, which…

Discusses the provision of HIV-AIDS information by public libraries in rural communities through collaboration and networking with social services agencies as well as standard library-based methods of information delivery. Suggests useful materials and provides models and examples for successful program implementation. (JKP)

Responsibilities and relationships of professional and paraprofessional library staff are changing as a consequence of societal, educational, and technological forces. These changes are having lasting impact on organizational structure, particularly in the face of increasing service expectations and higher costs. This article contains suggestions…

This paper discusses the development since late 1993 of a program of Internet workshops and seminars offered to the Texas Tech University community. The discussion includes the program's history; the evolving process of planning, organizing, advertising, and managing; the politics involved; the effort to motivate colleagues to participate; the…

The Wisconsin Department of Public Instruction's Division for Libraries and Community Learning frequently receives requests for information on the legality and desirability of combining school and public libraries. The purpose of this publication is to help communities and school districts determine whether a combined school and public library…

Reviews arguments for library instructional programs for international college students and summarizes factors of successful programs. Characteristics include: an encouraging attitude; avoiding stereotyping; watching what is said; offering staff development and sensitivity training; teaching small classes; simplifying information presented; using…