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Direct linkHeritage, John; Raymond, Chase Wesley – Discourse Processes: A multidisciplinary journal, 2016
We consider here Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are…
Descriptors: Interpersonal Communication, Responses, Interaction, Speech Acts
