Purpose: The purpose of the paper is to provide a framework for reflecting on how different ways of configuring spaces in higher education (HE) condition the possibilities of learning. Second, the purpose is to construct a storytelling approach for the configuration of such spaces. Design/methodology/approach: The paper's conceptual purpose is…

Purpose: The purpose of this paper is to demonstrate that organisational sustainability is not a continuation of the status quo but, seen from a complexity theory perspective, is a continuous dynamic process of co-evolution with a changing environment. It is underpinned by learning, and it creates new structures and ways of working to adjust and…

Purpose: The aim of this paper is to report on findings related to the use of a large group intervention method known as The World Cafe. Design/methodology/approach: The intervention method and its philosophical genesis are described along with lessons learned from observation, personal use, and interviews with cafe participants. Findings: While…

Purpose: The purpose of this paper is to present an examination of the concepts and mechanisms of complexity and learning usability and applicability for management in turbulent environments as well as their examination through the Chaordic system thinking (CST) lenses and framework. Contributing to awareness of how different mechanisms could be…

Purpose: The purpose of this paper is the presentation of a new method for blog quality assessment. The method uses the temporal sequence of link creation events between blogs as an implicit source for the collective tacit knowledge of blog authors about blog quality. Design/methodology/approach: The blog data are processed by the novel method for…

Purpose: The purpose of the paper is to revisit the practical worth of different systems thinking tools applied to three different business clients, which may be dismissed by academic researchers as theoretically old fashioned. Design/methodology/approach: The methodologies used are systems-based (SSM, VSM and causal loop diagrams), culminating in…

Purpose: The purpose of this paper is to evaluate participants' contributions to the development of discussion and knowledge creation as organizational knowledge management, and thereby help them better develop the discussion. Design/methodology/approach: To evaluate participants' contributions more accurately, a method which analyzes discussion…

Purpose: The purpose of this paper is to explore how appreciative inquiry (AI) as a pedagogical tool can be generative in nature creating opportunities for development and change in a business school context. Design/methodology/approach: Using a qualitative approach this research involved data collection and analysis in three stages of AI with a…

Purpose: The purpose of this research is to explore employee perceptions of the development of a learning culture in a medium-sized manufacturing company that was aspiring to become a learning organization. Design/methodology/approach: The research comprised an extended interview with the company's Organizational Development Manager, a validated…

Purpose: To explore and analyse various learning organizations and to attempt to outline the form of a holistic learning organization. Design/methodology/approach: The tool described in this article is a continuation of the work published in a Licentiate thesis in 1996 and developed further in a doctoral dissertation in 2001. The Learning…

Purpose: This paper proposes solutions to problems related to the maintenance and update of already existing e-learning courseware. Design/methodology/approach: A structured approach in form of a reference model for the re-engineering of existing educational material is presented. In this context, concepts already established in the area of…

People's mental models are viewed as being significant in achieving organizational outcomes, on the assumption that mental models influence people's acts. A fundamental issue in the area of organizational learning, then, is the relation between mental models, learning and performance. We contend that a fruitful line of work is to study persons as…

Purpose: The aim of this paper is to examine social networks from a Western and Eastern view. Design/methodology/approach: The paper uses case study methodology to gather evidence of how world pioneering firms from Asia and Europe measure and report their social connections from a Western perspective. Findings: It examined the basic indicators…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…