Access Service Departments are dynamic units that often thrive in an ever changing environment. This became more apparent as libraries across the world faced the outbreak of COVID-19. The Access Services Department of one mid-sized academic library was one of a handful of libraries in the state that remained open to serve patrons on campus. This…

As more and more New Yorkers turn to digital books, Wikipedia and other online tools for information and entertainment, there is a growing sense that the age of the public library is over. But, in reality, New York City's public libraries are more essential than ever. Far from becoming obsolete, the city's three public library systems--Brooklyn,…

This report explores the true position of public libraries today, in the minds not only of library users, but of the people who run libraries and those who provide oversight and funding. This study is the first step in the development of a national agenda for libraries and library funding in the 21st century. Findings from this study indicate…