This article suggests that the union learning representative (ULR) is increasingly situated at the heart of trade union activity. The paper draws upon recent research based on interviews with national trade union officers and case studies of union learning activity to explore the competing demands being made upon ULRs and the implications for…

The process of conducting a task analysis is one of determining exactly and in greatest detail what people do when they perform a certain job, or what they need to know when they enter a certain course of study. A task analysis is sometimes, but not always, preceded by a needs assessment to identify discrepancies between training or educational…

After a discussion of the responsibility of supervisor training and the requirements for change in supervisor behavior, 12 approaches to determining supervisor training needs are outlined. These include analyzing the supervisor's job, analyzing problems, asking the supervisors, asking their bosses, asking their subordinates, observing supervisory…