In an effort to increase the quality and quantity of service-learning assessment, this article provides a brief rationale for engaging in service-learning assessment and reviews a selection of available tools for doing so. The paper includes a matrix that lists cognitive outcomes, including critical thinking and problem solving, and the…

Discusses use of focus groups as qualitative research methodology and as reflection tool in service learning. Three focus groups at Vanderbilt University (Tennessee) assessed cognitive outcomes of service-learning and encouraged students' reflection on their experience. Focus group data were triangulated with survey data to assess validity of…