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When Students Complain: An Antecedent Model of Students' Intention to Complain
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Lala, Vishal; Priluck, Randi – Journal of Marketing Education, 2011
This article explores the factors that influence students' intention to complain following a bad classroom experience using a customer service framework from the marketing literature. An online survey was conducted with 288 participants using the critical incident approach. Results indicate that predictors of intention to complain differ based on…
Descriptors: College Students, School Holding Power, Negative Attitudes, Interpersonal Communication
Students' Views of Collaboration and Online Participation in Knowledge Forum
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Chan, Carol K. K.; Chan, Yuen-Yan – Computers & Education, 2011
This study examined students- views of collaboration and learning, and investigated how these predict students- online participation in a computer-supported learning environment. The participants were 521 secondary school students in Hong Kong, who took part in online collaborative inquiry conducted using Knowledge Forum[TM]. We developed a…
Descriptors: Foreign Countries, Secondary School Students, Cooperative Learning, Structural Equation Models
How Family Support and Internet Self-Efficacy Influence the Effects of E-Learning among Higher Aged Adults--Analyses of Gender and Age Differences
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Chu, Regina Ju-chun – Computers & Education, 2010
Gender and age differences in the effects of e-learning, including students' satisfaction and Internet self-efficacy, have been supported in prior research. What is less understood is how these differences are shaped, especially for higher aged adults. This article examines the utility of family support (tangible and emotional) and Internet…
Descriptors: Electronic Learning, Structural Equation Models, Self Efficacy, Adults
Online Discussion Processes: Effects of Earlier Messages' Evaluations, Knowledge Content, Social Cues and Personal Information on Later Messages
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Chen, Gaowei; Chiu, Ming Ming – Computers & Education, 2008
This study of the flow of online discussions examined how earlier messages affected later messages along five dimensions: (1) evaluations (agreement, disagreement, or unresponsive actions); (2) knowledge content (contribution, repetition, or null content); (3) social cues (positive, negative, or none); (4) personal information (number of visits);…
Descriptors: Computer Mediated Communication, Discussion Groups, Educational Technology, Discourse Analysis
A Structural Equation Model for ICT Usage in Higher Education
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Usluel, Yasemin Kocak; Askar, Petek; Bas, Turgay – Educational Technology & Society, 2008
This study focuses on Information and Communication Technologies (ICT) usage, which is the indicator of diffusion. A model composed of the variables which can explain ICT usage in Turkish higher education is established and tested within the study. The two dimensions of ICT usage are considered: instructional and managerial. The data collected…
Descriptors: Foreign Countries, Internet, College Faculty, Information Technology
The Influence of Communication Technologies and Approaches to Study on Transactional Distance in Blended Learning
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Wheeler, Steve – ALT-J: Research in Learning Technology, 2007
This paper explores the role played by communication technologies and study orientations in the amplification and reduction of transactional distance in blended learning. Factor analysis and structural equation modelling of different communication modes (face to face, email and telephone) revealed that students experience at least some…
Descriptors: Electronic Mail, Computer Mediated Communication, Synchronous Communication, Asynchronous Communication