Findings are reported of a process evaluation of the Automated Performance Tracking and Productivity Improvement Project, a project developed to enhance the productivity and efficiency of child protective services (CPS) staff and to enable Region 10 of the Texas Department of Human Services to better meet federal and state performance guidelines.…

The Douglas Mawson Institute (DMI) of TAFE (technical and further education), which operates more than four campuses in Australia with a diverse student body numbering approximately 17,000 (78 percent studying part-time), has initiated strategies to support the transformation to an e-learning organization. Major elements in the change model are…