The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Discusses the state of library automation and the benefits and dilemmas of available operating systems. Presents an overview of six vendors selling online library systems (Ameritech, Endeavor, Data Research Associates, Sirsi, Innovative Interfaces, and Ex Libris). Provides sales figures based on the "Library Journal" articles published during the…

Content-control proposals have been found to be more intrusive and restrictive than supporters of rating systems and filtering software claim. These systems often exceed claims in types of content restricted, numbers and types of people prevented from reaching content, technical changes required to public electronic networks, and burdens on…

Discusses trends in the automated system marketplace with specific attention to online vendors and their customers: academic, public, school, and special libraries. Presents vendor profiles; tables and charts on computer systems and sales; and sidebars that include a vendor source list and the differing views on procuring an automated library…