Conflict management is a significant and unavoidable part of a manager's role in an organization. Employees need conflict management skills to manage themselves, make decisions, and work effectively in the ever-increasing team environment of today's organizations. In the present article, the author demonstrates the disconnect between the…

By identifying and weighing the effects of an act on each constituency, a matrix based on John Stuart Mill's theories of utilitarianism illuminates and helps resolve complex ethical dilemmas. Application of the approach is illustrated with a simulated case study concerning the issue of reputation in a small private college. (Author/MSE)