This article provides an account of the making of KBLab, the data lab at the National Library of Sweden (KB). The first part discusses the work involved in establishing a lab as both a physical and a digital site for researchers to use digital collections at previously unimaginable scales. The second part explains how the lab has deployed the…

Increasingly learning analytics (LA) has begun utilising staff- and student-facing dashboards capturing visualisations to present data to support student success and improve learning and teaching. The use of LA is complex, multifaceted and raises many issues for consideration, including ethical and legal challenges, competing stakeholder views and…

This article describes the crossroads between learning analytics and learner engagement. The authors do this by describing specific challenges of using analytics to support student engagement from three distinct perspectives: pedagogical considerations, technological issues, and interface design concerns. While engaging online learners presents a…

The advent of Web 2.0, also called the Social Web, has changed the way people interact with the Web. Assisted by the technologies associated with this new trend, users now play a much more active role as content providers. This Web paradigm shift has also changed how companies operate and interact with their employees, partners and customers. The…

This report discusses findings and implications of a study commissioned by the College Board to inform the development of the Voluntary Framework of Accountability for Community Colleges. CCRC researchers identified the performance indicators that states are already using for their community colleges and interviewed state higher education…

Two small studies, one an "eye-tracking" study and the other a "remote observation" study, have been conducted to investigate ways to identify two kinds of online learner interactions: users flicking through the web pages in "browsing" action, and users engaging with the content of a page in "learning"…

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

This paper demonstrates that an electronic tutoring program can collect data that enables a far more reliable assessment of students' skills than a standard examination. Socratic electronic homework tutor, CyberTutor can integrate effectively instruction and assessment. CyberTutor assessment has about 62 times less variance due to random test…