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Direct linkRanjan, Jayanthi; Bhatnagar, Vishal – Learning Organization, 2011
Purpose: The purpose of the paper is to provide a thorough analysis of the concepts of business intelligence (BI), knowledge management (KM) and analytical CRM (aCRM) and to establish a framework for integrating all the three to each other. The paper also seeks to establish a KM and aCRM based framework using data mining (DM) techniques, which…
Descriptors: Knowledge Management, Business, Data Processing, Decision Making
Download full textVitinš, Maris; Rasnacs, Oskars – Informatics in Education, 2012
Information and communications technologies today are used in virtually any university course when students prepare their papers. ICT is also needed after people are graduated from university and enter the job market. This author is an instructor in the field of informatics related to health care and social sciences at the Riga Stradins…
Descriptors: Educational Technology, Assignments, Information Science, Data Processing
