Excellence, equity and efficiency are key drivers for improvement in Scotland's education sector, including educational psychology. This paper discusses and evaluates the decisions taken by one Scottish Educational Psychology Service towards achieving the key outcomes of excellence, equity and efficiency through a redesign of their service…

This paper aims to elaborate on the use of Six Sigma and Kaizen in policing services. Two case examples are discussed, followed by a review of the key implications obtained from the projects. In optimising the quality of policing services to the community, the police agencies in the UAE are faced with numerous challenges. This paper aims to…

Most states in the United States operate their public preschool programs in a mixed delivery system that serves children in local education agencies (LEAs) as well as non-LEA settings, such as Head Start agencies, child care centers, private schools, and family child care homes. To inform state preschool administrators and policymakers as they…

This article is a literature review concerning the factors that play an important role in the development of educational technology plans in the educational system of developing countries (DCs). Largely, the technology plans are influenced by factors that emanates from within the country (internal) and those outside of their borders (external).…

The outcomes for children in kinship care are generally seen as positive in terms of identity formation, stability of placement, behavioural and mental health outcomes, enabling siblings to live together and child protection. However, there is some disquiet about the length of time children stay with relatives; agencies are not sure about how best…

During the last couple of years the Norwegian media have on several occasions highlighted failings in the Child Welfare Services, and in particular the failure of finding good foster carers for children and young people who need it. An additional discussion has been the use of private actors in the care market, a discussion that to some extent…

Background: Care and service trajectories for people with intellectual disabilities (ID) are routes within the healthcare delivery system that consist of all the steps that people with ID and their families have to take in order to realise the needed care and services. In contrast to the growing system-orientated knowledge concerning quality of…

Background: Care and service trajectories for people with intellectual disabilities are routes within the health care delivery system that consist of all the steps that people with intellectual disability and their families have to take in order to realize needed care and services. In contrast to the growing body of system-orientated knowledge…

The purpose of this study is to investigate the integration of strategic management and quality assurance in higher education. The study presents how the value chain can be described in the strategy and quality maps, which are, respectively graphical representations of the strategic plan and the quality assurance system. The quality map is a new…

Higher education systems worldwide are currently facing a trio of competing challenges: increasing access and absorbing demand; promoting and safeguarding quality; and reducing and minimising costs to students, taxpayers and other investors. The growth of private (profit and not-for-profit) educational provision worldwide, in addition to other…

The question of the manner in which universities have organised themselves to embed the "quality" agenda in Scotland is addressed in this paper by considering whether the seemingly different structures generated are in fact sophisticated and efficient forms of resource allocation, or organic and emergent structures with only local…

Purpose: A major focus of the recent research into the quality of post-secondary education is the centrality of the student experience. The purpose of this paper is to review the literature on studies addressing such a focus to shed light on how quality assurance (QA) practices can be improved. Design/methodology/approach: The paper reviews some…

Both the public and private higher education sectors in Oman are undergoing rapid change in the number and type of local and foreign degrees offered. The Sultanate is developing a comprehensive quality assurance system to ensure the educational appropriateness of all degrees awarded in Oman. This paper examines the collaboration between the…

The "PISA 2009 Technical Report" describes the methodology underlying the PISA 2009 survey. It examines additional features related to the implementation of the project at a level of detail that allows researchers to understand and replicate its analyses. The reader will find a wealth of information on the test and sample design,…

Most European countries have introduced systematic quality assurance as part of an overall governance reform aimed at enhancing universities' autonomy. Researchers and economic entrepreneurs tend, however, to underestimate the political dimension of accreditation and evaluation when they consider the contribution of quality assurance to the…