This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This…

The focus of all of this intense interchange was the shape and future of learning institutions. Our charge was to accept the challenge of an Information Age and acknowledge, at the conceptual as well as at the methodological level, the responsibilities of learning at an epistemic moment when learning itself is the most dramatic medium of that…

This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…

Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…

Social networking tools have been getting quite a bit of press in libraryland for the past couple of years. It is considered to be one of the key aspects of a library joining what is referred to as the Library 2.0 movement. In this context, social networking is seen as a library service or library outreach mechanism that utilizes popular social…

The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became "Ask a Librarian." Slightly over one year later, the library joined the University of Texas System's "Ask a Librarian" service. Both services are powered by…

This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…

This report develops an analytical framework based on systems analysis for evaluating electronic question/answer or AskA services operated by a wide range of types of organizations, including libraries. Version 1.0 of this framework was applied in June 1999 to a selective sample of 11 electronic question/answer services, which cover a range of…

This article reviews research related to the construct of interaction in the educational technology and distance education literature. The review is limited to higher education and includes theories and empirical research that inform the construct of online interactions. Conceptual and operational definitions of "interaction" are categorized from…

Purpose: Feedback learning transforms social knowledge into individual knowledge. In this process, tension arises because the current knowledge impedes the assimilation of new learning. Therefore, the feedback requires what Schumpeter refers to as "creative destruction": discarding, or at least setting aside, the institutional order to enact…

Discusses impacts of the Internet on reference services and changing roles for reference librarians. Describes a continuum of libraries (Sutton) from a paper-based (traditional) to a fully digital library. Examines K-12 uses and benefits of digital reference services (question-and-answer services sometimes referred to as AskA's). Describes K-12…

With the advent of the knowledge era, teacher education needs to prepare teachers to face the changing technological contexts and to model pedagogies and tools for better forms of learning. Despite much enthusiasm about the roles of technology in education, its role in transforming teacher learning, in ways aligned with advances in the learning…

This paper presents an annotated bibliography of 69 articles published in the 1990s that examine the impact of technology on reference service in public, school, and academic libraries. The paper is organized in the following seven parts, each dealing with a different type of application of technology: (1) "General Change Caused by…

This paper draws on experiences with teaching on online course in digital library issues. The course is offered as part of an MLIS programme. The paper explores student reactions to the online learning environment, which has been delivered using the commercial products WebCT and Blackboard. Student reactions to the use of synchronous and…

Discusses how the Internet is altering the intermediary roles of teachers, librarians, and media specialists. Highlights include the role of the middleman, research the way it used to be, research and learning now, online classrooms and distance learning, visions of the future, a timeline of the Internet and schools, educational research Web…