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Grenier, Robin S. – Adult Education Quarterly: A Journal of Research and Theory, 2009
The purpose of this qualitative study was to determine how docents developed expertise within the context of their work with history museums. Twelve expert docents from four history-themed museums were interviewed to discover how expertise is developed by volunteers working in nonformal settings. Interpretation of the data revealed two primary…
Descriptors: Museums, Expertise, Volunteers, Volunteer Training