Students, policymakers and institutions all need to have high quality data about how today's students access and pay for higher education--and what contributes to their success. But the data that are available now are woefully inadequate. We need to improve the national postsecondary data infrastructure The report thoroughly explores seven options…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

This document provides testimony on the U.S. Department of Education's efforts to ensure that its computer systems supporting critical student financial aid activities will be able to process information reliably through the turn of the century. After providing some background information, the statement recaps prior findings and the actions that…