The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Discusses applications of Lotus Notes groupware developed by MCI Communications Corporation librarians. The development of administrative databases used for reference request tracking, interlibrary loan, book ordering and other purposes, and corporate wide databases used to disseminate internal and external information are described. The strengths…