This chapter is a case study of one institution's effort to institutionalize a process through which student development is promoted through active engagement with the community.

An open-systems framework is used to describe how institutional researchers analyze the inputs, processes, outputs, and environmental considerations of higher education; resources for collecting and analyzing data are specified. Additional resources for institutional research professionals are listed. (MSE)

Performance measures are discussed for assessing organizational effectiveness in nonprofit organizations including institutions of higher education. With hundreds of possible measures, ratios, and data available, the nonprofit manager must select measures that portray the institution's condition and performance. A process and rationale for…

Benefits and potential problems with formal college and university programs of Interinstitutional data sharing are examined from an institutional perspective and the perspective of the institutional researcher. Benefits include access to data, networking and consulting, efficiency, increased researcher visibility, and better understanding of…

Key elements of public relations that may apply to the university research environment and lead to greater financial support for research activities are outlined, and examples from the private sector are used to explore the relationships between public relations, organizational growth, and financial stability. Practical suggestions are offered for…

A discussion of focus groups in college marketing planning looks at the applicability of the approach, describes important considerations in focus group research, and provides step-by-step guidelines for conducting such groups. The technique's advantages are illustrated in an actual case in which the approach saved valuable institutional…

As scrutiny of intercollegiate athletics programs increases, a likely means for evaluating athletics programs is self-study. This method can be valuable in enhancing internal decision making, help assure the institution and others of the integrity of the evaluation process, focus on key issues before they become problems, and improve campus…

Five years ago the No Child Left Behind Act (NCLB) launched a revolution in our education system by insisting that all students should be proficient in reading and math by 2014 and demanding comprehensive reforms to reach this national goal, including strong assessment and accountability systems, a highly qualified teacher in every classroom, more…

Results of an evaluation of the yearly planning and budgeting process of the National Technical Institute for the Deaf at Rochester Institute of Technology are presented. To examine the effectiveness of modifications to the 1985 planning and budgeting system, 42 questionnaires were completed by assistant and associate deans, directors,…

Institutional researchers and student financial aid officers can collaborate to construct the longitudinal data files needed to study students persistence and recommend persistence policy. (Author/MSE)

To understand causes of stress in the workplace, research administrators can use the theory of "personality priorities" to understand researcher behavior. The theory suggests each individual adopts rules to help make decisions and maintain a sense of belonging. Each of these personality priorities (control, comfort, pleasing,…

Three categories of options for colleges dealing with reduced resources are defensive reactions, constructive structuring and flexibility, and long-term new directions. Areas toward which resources need to be redirected, however, include broadening educational options for minority youth and encouraging client-centered and goal-oriented learning.…

Although different in nature from academic activities, college fund raising also requires planning and management. To develop more responsive executive information systems, development officers must take the lead, ask the right questions, and work closely with campus institutional researchers, registrars, enrollment managers, and computer…

This article proposes that college students will contribute most effectively to institutional assessment efforts if they understand how meaningful their input is. This can be accomplished if the assessment system is compassionate, considerate, convenient, communicated clearly, cohesive, understandable, concise, committed, attributes improvements…

In higher education, facilities data are essential for long-term capital and financial planning and for testing assumptions underlying anticipated policy change. Executive information systems should incorporate life-cycle considerations (planning, construction, renovation, and management) and resource linkages (describing interrelationships of…