Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

In January 1972, the Kentucky-Ohio-Michigan Regional Medical Library Network initiated an extramural program with a coordinator at each of its participating libraries to function as liaison between the network and basic units. Data collection devices were developed in order to evaluate the program in terms of its ability to foster responsible…

A primary goal of the quality movement, like the traditional management techniques that preceded it, is to get the most committed effort possible from the members of the organization. This document surveys the literature in order to summarize the substantial debate on how to achieve that goal, and then offers a theoretical context of strategic…