Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…

Shows how a successful bibliographic instruction program can be achieved through the interrelationship of program support, facilities, and growth by examining how the librarians at Brigham Young University (Utah) developed a proposal for, helped design, and obtained funding for a new bibliographic instruction facility. (Contains seven references.)…