A user survey was conducted at the Hugh Stephens College Library to determine the degree of user satisfaction and identify limiting factors. Analysis of data from 203 data sheets completed by patrons requesting specific titles reveals that acquisitions by the library and user error are more significant limiting factors in this library than either…

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

The quality and success of library services to users at the City of Brampton Public Library and Art Gallery, Ontario, Canada, were investigated through a series of questionnaires, statistical data analyses, and comparisons with past use studies of this and other public libraries. The study utilized the operational methodology outlined by Altman in…

This discussion of ways to solve the problem of overdue library materials reviews three pertinent articles from the library literature, several studies of the Oklahoma City Metropolitan Library system, and a 1985 study at a southwestern public library. Attempted solutions are cited, including fines, overdue notices, retrieval methods such as the…

This report describes a study which used computer analyses of the center's film booking records for fiscal year 1981 to identify those subject areas in the collection for which holdings did not seem to accurately reflect the clientele's levels of interest, as indicated by their use of the collection. Results identified 60 subject areas which met…