Publication Date
In 2025 | 0 |
Since 2024 | 0 |
Since 2021 (last 5 years) | 0 |
Since 2016 (last 10 years) | 1 |
Since 2006 (last 20 years) | 1 |
Descriptor
Source
Author
Bayne, Pauline S. | 1 |
Bordeianu, Sever | 1 |
Callahan, Daren | 1 |
Carter, Elizabeth W. | 1 |
Epps, Sharon K. | 1 |
Intner, Sheila S. | 1 |
Kidd, Judith | 1 |
Littlejohn, Nancy | 1 |
Moorman, John | 1 |
Negro, Toni | 1 |
Peterson, Lorna | 1 |
More ▼ |
Publication Type
Reports - Evaluative | 14 |
Journal Articles | 9 |
Tests/Questionnaires | 6 |
Guides - Non-Classroom | 1 |
Numerical/Quantitative Data | 1 |
Speeches/Meeting Papers | 1 |
Education Level
Higher Education | 1 |
Postsecondary Education | 1 |
Audience
Media Staff | 1 |
Practitioners | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Epps, Sharon K.; Kidd, Judith; Negro, Toni; Sayles, Sheridan L. – Journal of Access Services, 2016
High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…
Descriptors: Academic Libraries, Helping Relationship, Training, Job Performance

Intner, Sheila S. – Education for Information, 1991
Discussion of training needs in large libraries focuses on a field test conducted at Simmons College of a course developed by the Library of Congress for developing training skills called "Training the Trainer." Student and teacher evaluations of the curriculum and of the course materials are reported. (LRW)
Descriptors: Academic Libraries, Course Content, Course Evaluation, Evaluation Methods
Peterson, Lorna – 1983
A personnel appraisal tool was developed at the Iowa State University Library for professionals supervised by the Assistant Director for Technical Services and the Head of the Monographs Department, to evaluate both their supervisors' performance and the appraisal review as an educational tool to improve administrator performance. A Technical…
Descriptors: Academic Libraries, Administrator Evaluation, Evaluation Methods, Job Performance

Moorman, John – Public Libraries, 1997
Discussion of public library standards focuses on an examination of four quantitative standards: hours of service, library resources, library staff, and library operating budgets, to determine if any agreement exists about them among states. Results indicate that there is no consensus regarding public library standards or approaches to public…
Descriptors: Budgets, Comparative Analysis, Evaluation Methods, Library Expenditures

Thornton, Linda L. – College & Undergraduate Libraries, 1995
Outlines techniques of utilizing interlibrary loan (ILL) statistics to establish productivity and staffing patterns to evaluate library services and reveal staffing needs. This article also presents results from an ILL workload and staffing study in Alabama academic libraries. Results are displayed in table form. (JMV)
Descriptors: Academic Libraries, Evaluation Methods, Interlibrary Loans, Library Personnel
Stein, Joan E. – 1995
Effective management and the importance of feedback in relation to improvement are becoming critical issues for libraries. Upward appraisal evaluates managers' performance based on input from their staff, rather than the traditional top-down evaluation format in which a manager is evaluated solely by their superior. This paper discusses the…
Descriptors: Academic Libraries, Evaluation Methods, Feedback, Job Performance

Watson, Mark; Callahan, Daren – Information Technology and Libraries, 1996
Discussion of Internet software and its use in libraries focuses on a software evaluation program at the undergraduate library at Southern Illinois University. Highlights include staff training for information technology, availability and selection of shareware and freeware, and an evaluation form for Internet software. (LRW)
Descriptors: Academic Libraries, Computer Software Evaluation, Computer Software Selection, Evaluation Methods

Carter, Elizabeth W. – Journal of Academic Librarianship, 2002
Discusses outcomes focused assessments of library research instruction using pretests and posttests, attitude and usage surveys, and focus groups at The Citadel library. Suggests that assessment results influence library instruction content, staffing, collection development, and collaboration with other faculty and academic departments.…
Descriptors: Academic Libraries, Evaluation Methods, Focus Groups, Higher Education
Bureau of the Census (DOC), Washington, DC. Governments Div. – 1995
This is the fourth in a series of reports evaluating the Public Library Statistics (PLS) program, an annual census of public libraries in the United States. The census includes, in addition to a full count of public libraries and their outlets, a variety of statistics about the services provided by and, the financial condition and the staffing…
Descriptors: Census Figures, Comparative Analysis, Data Collection, Databases
Littlejohn, Nancy; And Others – 1994
As part of university-wide assessment activities at Central Missouri State University, a library assessment program was implemented in 1991. A task force was formed to design an assessment plan that would develop a strategy to determine effectiveness of services; client satisfaction; barriers to improved service; and employee satisfaction within…
Descriptors: Attitudes, College Faculty, College Libraries, Evaluation Methods

Testi, Andrea R.; Bordeianu, Sever – RSR Reference Services Review, 1993
Discusses problems and opportunities encountered in implementing staff exchange programs among reference departments of a multibranch academic library, based on experiences at the University of New Mexico. Highlights include communication; collaboration; uniformity of service; implementation criteria; goals; training; workloads and scheduling; and…
Descriptors: Branch Libraries, College Libraries, Communication (Thought Transfer), Cooperation

Shontz, Marilyn – Emergency Librarian, 1991
Presents nine standards and indicators that can be used to evaluate library resource programs. The first three reflect the primary roles of teacher-librarians (i.e., information specialist, instructional consultant, and teacher); the next five represent instructional and management concerns and processes used to implement such programs; and…
Descriptors: Access to Information, Check Lists, Elementary Secondary Education, Evaluation Criteria
Bayne, Pauline S.; And Others – Library Administration & Management, 1994
Describes a computer-based training program for library staff developed at the University of Tennessee, Knoxville, that used HyperCard stacks on Macintosh computers. Highlights include staff involvement; evaluation of modules; trainee participation and feedback; staff recognition; administrative support; implementation plan; supervisory…
Descriptors: Administrator Attitudes, College Libraries, Computer Assisted Instruction, Computer Software Evaluation
Kansas State Library, Topeka. – 1992
The periodic review and development of public library standards are undertaken by the Kansas State Library to best serve the public interest by insuring the quality of the state's public libraries. Standards are defined for the structure and governance of libraries. Service objectives and standards for automation and technology are defined.…
Descriptors: Comparative Analysis, Evaluation Methods, Library Automation, Library Collections